Special Assistance | FlyAlbury

Special Assistance

We are continually improving access for people of all abilities to ensure every passenger and visitor has a good experience.

Albury Airport is committed to providing a terminal that is readily accessible by all members of the community.

If you require special assistance or wheelchairs when departing or arriving, please contact our customer service team in advance on 02 6043 5865 or
airport@alburycity.nsw.gov.au to make the necessary arrangements.

Before you fly

When making your travel arrangements it is important that you advise your airline or travel agent of any special assistance that you may require.

The airline or travel agent can then make any necessary arrangements, for example book a wheelchair or reserve a specific seating requirement for a guide dog. You may be required to obtain a medical clearance and fill a medical clearance form that should be presented at check-in.

Travelling with an assistance animals

Albury Airport welcomes assistance animals (with proof of identity documents) inside our terminal. When travelling with an assistance animal, passenger and guests need to advise their airline at the time of booking flights.

Assistance animals are required to proceed through security screening and clearance. Security screening guidelines always allow an assistance animal to remain with the person during the passenger screening. Screening of the assistance animal may involve a physical search including objects attached to the animal such as the harness, collar or bags. Items which can be readily removed from an assistance animal will be subjected to x-ray screening.

Domestic pets are not permitted within the terminal.

Parking

Albury Airport has designated disabled carparking spaces as well as the five minute drop-off zone for vehicles displaying a disability parking permit. Rates are the same for all vehicles.

Security screening

All travellers and visitors, including those with a disability, must undergo security checks. Please advise the screening officer if you have a condition or need for special assistance.

If you are able to walk through the security metal detectors without assistance, no additional provisions will be required.

If you use a wheelchair or other form of mobility assistance device, the security officer will scan you with a hand held detector. For privacy, a room adjacent to the screening area is available on request.

If you have a special medical condition or medical implants or prosthesis that cannot pass through security (such as pacemakers or cochlear implants), please advise the screening officer.

Disability Access Facilitation Plan

More information for mobility impaired users of Albury Airport can be found in the our Albury Airport Disability Access Facilitation Plan

Stay in the know

Subscribe now to receive monthly email updates on activities and events going on around Albury Wodonga.

The Albury Airport acknowledges the Wiradjuri people as the traditional custodians of the land in which we live and work and we pay our respects to Elders past, present and future for they hold the memories, culture, tradition and hopes of Aboriginal and Torres Strait Islander people that contribute to our community.